Polices

Terms & Conditions

Great Southern Laundry Service provides wash, dry and fold, ironing, pickup and delivery services in Albany, WA and surrounding service areas.

Bookings are subject to availability. Pickup and delivery times are approximate and may vary due to workload, travel or unforeseen circumstances. We aim to return completed laundry within approximately 48 hours of collection unless otherwise advised.

Customers are responsible for checking pockets and removing valuables or items that should not be washed, dried or ironed. Please tell us about any special care requirements, delicate items, stains or items requiring specific washing instructions before collection.

We take reasonable care when handling all items. Some stains, marks, shrinkage, colour loss or damage may occur because of the nature, age, condition or care requirements of an item and cannot always be prevented.

Prices are based on the service selected at the time of booking. If the amount of laundry collected is substantially greater than the booked service, we will contact you before proceeding with any additional charge.

Pickup and delivery are included within our nominated service area. We may contact you if an address falls outside our normal collection area.

Nothing in these Terms & Conditions excludes or limits any rights or remedies you may have under the Australian Consumer Law.

Great Southern Laundry Service collects personal information such as your name, phone number, email address, pickup and delivery address, and booking details when you make an enquiry or book a service.

We use this information to manage bookings, provide pickup and delivery services, communicate with you about your order, process payments and operate our business.

We do not sell or rent your personal information. Information may be processed or stored by service providers we use to operate our website, bookings and payments, including Wix and relevant payment providers.

We take reasonable steps to protect the personal information we hold. If you have questions about your personal information or would like to request access or correction, please contact us at greatsouthernlaundry@gmail.com.

Cancellation Policy

We understand that plans can change. If you need to cancel or reschedule your booking, please contact Great Southern Laundry Service as soon as possible.

Cancellations or changes made at least 24 hours before the scheduled pickup can be made without charge.

For cancellations made with less than 24 hours’ notice, or where we arrive for a scheduled pickup and are unable to collect the laundry, a cancellation fee may apply.

If Great Southern Laundry Service needs to change or cancel your booking, we will contact you as soon as possible to arrange another suitable time.